“The implementation is done… but we’re still struggling day to day.”
This is a common reality across investment firms after deploying enterprise platforms like CRIMS or BlackRock’s Aladdin. Despite successful implementations, many teams find themselves reverting to manual workarounds, siloed spreadsheets, and legacy processes.
The issue isn’t with the technology itself – it’s the lack of structured support and alignment after go-live. Without an ongoing strategy for onboarding, configuration refinement, and cross-functional adoption, even the most sophisticated platforms fail to deliver their intended value.
The Hidden Reality After Implementation
Most vendors celebrate a successful go-live as the finish line. But for firms using complex investment platforms, it’s just the starting point.
Here’s what we keep hearing across asset managers, insurers, and wealth firms:
- “We still rely on spreadsheets to get anything done.”
- “Our product team has no clue how to tweak the platform.”
- “Compliance users have access, but no visibility.”
- “Junior staff find it too complicated to use daily.”
Why? Because post-implementation, critical support is often missing:
- Vendors exit after onboarding and initial configuration.
- Internal teams lack deep platform expertise to handle real-world usage challenges.
- Business users are left guessing, unable to interpret or troubleshoot system behavior.
That gap between delivery and daily usability is where performance suffers.
Who’s Left Behind?
Even when platforms technically “work,” many of the people who use them every day don’t feel the impact.
- Advisors and clients don’t have the time (or tech fluency) to dig into dense dashboards.
- Cross-functional users like compliance and operations teams don’t live inside the system daily – they need clarity, not complexity.
- New joiners and junior staff often get overwhelmed or bypass the system entirely.
These aren’t edge cases; these are your future power users, and they’re struggling.
Why This Keeps Happening
Let’s break down the root causes:
- Feature-rich ≠ user-friendly – CRIMS and Aladdin offer powerful capabilities, but the UI is often dense and designed with compliance in mind, not usability.
- “One-size-fits-all” dashboards fall short – Users across trading, operations, and advisory desks have very different needs, yet they’re often served with generic views.
- Report formats feel machine-generated – The system may house every data point imaginable, but when output lacks context, users turn elsewhere.
In short: The platform is working, but it’s not working for your people.
How Boutique Firms Close the Gap
This is where firms like Ionixx Technologies step in. We specialize in post-go-live support that bridges the gap between your platform’s potential and your team’s day-to-day needs. Here’s how:
Ongoing, Responsive Support
We don’t disappear after go-live. Our consultants act as an extension of your team, proactively identifying issues and responding fast when something breaks or falls off.
Translating Business Needs into Platform Solutions
Business users often don’t speak “platform.” We do. We take everyday usage challenges and turn them into clear, trackable fixes – be it a new workflow, data view, or module configuration.
Driving Adoption Across Desks
From traders to compliance teams to portfolio managers, we help tailor the experience for each role. That means simplifying interfaces, clarifying dashboards, and ensuring people can actually use what you’ve invested in.
It’s Not About Features. It’s About Fit.
You paid for a best-in-class platform. But if your teams are still emailing spreadsheets and building shadow systems in Excel, then you’re not getting the value you deserve.
At Ionixx, we help you go beyond just “live.”
We bring your platform in line with how your teams think, work, and make decisions – across front, middle, and back office. Because software should serve people. Not the other way around.
Ready to Close the Gap?
If you’ve made a major investment in CRIMS, Aladdin, or another IMS platform – but still feel like something’s missing – we’d love to talk.
Reach out to us at info@ionixxtech.com. Let’s help your platform deliver on its full promise.
